Find answers to the most common questions about our application process, eligibility, contact methods and privacy.
If you have a question that is not answered here, our customer team is happy to help.
You can apply by completing our online application form available on the Apply page. The form is structured into four steps and includes personal information, financing details, financial information and contact preferences.
You will need to provide basic personal details, contact information, information about the financing request, your employment status and approximate monthly income, and your preferred contact method. We do not request identity document numbers, banking credentials or security codes.
Yes. Our application process is entirely online. You can complete the application from any device with internet access, at any time that suits you.
The process consists of four steps: (1) complete the online application, (2) the information provided is reviewed, (3) our team may contact you for additional information, and (4) you receive information about the outcome. Detailed information is available on our How It Works page.
We will contact you using the method you selected during the application process: email, phone or WhatsApp. Please ensure your contact details are correct and up to date.
Review times can vary depending on the information provided and the type of request. Our team will keep you informed using your preferred contact method.
Submitting an application does not guarantee approval. Eligibility and any financing decision are subject to applicable criteria and review.
If additional documentation is required, our team will let you know which specific items are needed. We never request banking login credentials, PINs or security codes through any channel.
Your personal information is handled in accordance with our Privacy Policy and applicable data protection regulations. We only use your information to review your application and communicate with you regarding your request.